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Name:Mr. Eric TanNationality:China Current Place:JiangmenHeight/Weight:175 cm 75 kgMarital Status:marriedAge:33 yearsCareer ObjectiveApplication type:JobseekerPreferred job title:President Assistant/General Manager Assistant: Sales 、 Trade: 、 Others:Working life:9Title:No titleJob type:Full timeExpected Start date:In a monthExpected salary:￥5500～￥6499Preferred working place:Jiangmen Zhongshan FoshanWork experienceCompanys name:Taishan Golden-Gain Aluminium Company LtdBegin and end date: 2008-10-Enterprise nature:Soly foreign funded enterprisesIndustry: Mining / metallurgyJob Title:Sales ExecutiveJob description:1.Handle Lowes and Home depot account of US（2 largest chain store company in home improvement market）, coordinate for product design between sales in US and the RD team in factory；sample mock up ；calculate product cosplayt and fill out quotation sheet.
2.Responsible to handle Hilti account , our company invited to provide product and service to Hiltis power plant project.
3.Responsible for ATV component project independently. Coordinate the companys RD team and US customers RD team design product from drawing, mockup sample, sample test, to sample approval.
4.ATV component Order follow up, from receive order, order planning, to arrange goods delivery.
5.Represented the company attended 106-108 Canton Fair and reached deal with several customer.Reasons for leaving:Companys name:MVP Industries Co., LtdBegin and end date: 2006-08-2008-05Enterprise nature:Soly foreign funded enterprisesIndustry: Trade/Consumption/Manufacturing/OperationJob Title:SalesJob description:1.Handle PO of Wal-Mart and Sams Club , Sears，Pepboys. Participate the selection of line review items, design different marketing program; Calculate the product cosplayt and prepare customer formats quotation sheet or key-in quotation in Retail-link ; Prepare samples for line review; Arrange packaging design and artwork layout design for line review items;
2.Daily order processing, receive order notice email from Retail link and download PO； revise PO quantity or ship date Etc. on the website if needed；issue order to factory ;arrange PSI with customers QA team； arrange delivery.
3.Download sales figure ，order forecast，store inventory and DC（distribution center， including IDC and RDC）inventory from Retail-link weeklyReasons for leaving:Companys name:Taishan Lucky Seven Decoration Co., Ltd.Begin and end date: 2004-07-2006-06Enterprise nature:Soly foreign funded enterprisesIndustry: Electronic Technology/Semiconductor/ICJob Title:GM AssistantJob description:1.Arrange the lighting product safety test and apply safety certificate for lighting E.g. KEMA, GS, UL Etc.
2.Responsible for ensure the product satisfy the destination country related Law, regulation or directive. E.g. the WEEE and RoHS directive, the LVD directive, EMC directive in the EU market.
3.Customer service , from customer enquiry, quotation, prepare sample, answer the customers query; to confirm the PO with customer, confirm the packing and production requirement with customer, arrange the mass production and arrange delivery.
4.Respond all customers technic query.
5.Handle Safety Laboratory（E.g. KEMA, VDE, UL）factory inspection or factory audit of customer （WAL-MART，FOCUS，PREMIER etc.）.Reasons for leaving:Companys name:Taishan Aloe Products company Ltd.Begin and end date: 2003-07-2004-01Enterprise nature:Soly foreign funded enterprisesIndustry: FMCGJob Title:Assistant to Vice PresidentJob description:1.Translation, including Chinese to English and English to Chinese.
2.Act as translator between foreign management and Chinese management for equipment installation issue, management issue and production issue Etc.
3.Assist the VP set up the production flow and procedures.Reasons for leaving:Educational BackgroundName of School:ZhongshanUniversityHighest Degree:BachelorDate of Graduation:2003-07-01Name of Major 1:Administration ManagementName of Major 2:Economy ManagementEducation experience:Start dateEnd dateEducation organizationMajorsCertificateCertificate No1996-091999-07Gong Dong Taishan Peiying Vocational high schoolAccounting1999-092001-07ZhongshanUniversityEconomy Management2000-092003-07ZhongshanUniversityAdministration ManagementLanguage AbilityForeign Language:EnglishLevel:excellentChinese level:perfectCantonese Level:perfectRelevant skills and abilities1.Be proficient in knowledge of economy and marketing.
2.Good English talking, listening and composing ability, master computer English, machinery English, Electricity English and commercial English; Can speak fluent English communicate with foreigner.
3.Familiar with computer software operating, for instance, WINDOWS, Office, IE, Photoshop, CorelDraw and Adobe Illustrator etc, familiar with computer hardware, can do computer system daily maintenance.
4.Familiar with the electrical products safety certification procedure of EU country.
5.Master the lighting safety standard, IEC/EN 60598.
6.Master the purchase order procedures of Wal-Mart.
7.Familiar with Retail link system,
8.Familiar with the buy trip procedures,
9.Have C1 driving license .Self-recommendation letterAfter 6 years in the field related to customer service or trading，make me more familiar with trading industry and the knowledge of trading improved a lot also. Especially the 2 years in MVP HK Industry where I was authorized to handle Wal-Mart and Sams club who is the largest retailer in the world and whose rules or procedures always be copied by other company as the Golden-Rule in the trading. The knowledge of trading and customer service become more systematic, the skill of communicate with customer improve a lot also.
Moreover, my major in University is Economy Management and Administrative Management. This knowledge background of economy, marketing and management is very helpful to my past jobs. And I think they will provide advantage to my future job as well, Therefore I think my experience in the trading and customer service with this knowledge background will help me face and handle the potential challenge or difficulty of your Customer Service Manager position independently.
